Studio
Policies
Privacy Policy
1.Introduction
Welcome to Zenart . This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website www.zenarthub.com. By accessing or using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
a) Personal Information
Name
Email address
Payment details (processed via third-party providers)
Game account details (if required for order fulfillment)
b) Automatically Collected Information
IP address
Browser type and version
Device information
Cookies and tracking technologies
c) Information from Third Parties
Payment service providers
Analytics and marketing tools
3. How We Use Your Information
We use your information for the following purposes:
To process and fulfill orders.
To provide customer support and respond to inquiries.
To enhance website functionality and user experience.
To detect and prevent fraud or unauthorized activities.
To comply with legal obligations.
4. How We Protect Your Information
We implement various security measures to safeguard your data, including:
SSL encryption for secure transactions.
Firewalls and access control mechanisms.
Secure third-party payment processing.
We do not sell, trade, or rent your personal information to third parties. Your data is only shared with trusted service providers as necessary to operate our business.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze website traffic. Users may disable cookies via browser settings; however, this may impact website functionality. Third-party services, such as Google Analytics, may also use cookies to collect data.
6. Third-Party Sharing
We may share data with:
Payment processors to facilitate transactions.
Game service providers for order fulfillment.
Legal authorities if required by law.
Analytics providers to improve our services.
7. User Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal data.
Request a copy of your stored information.
Opt out of marketing communications.
Request restrictions on data processing.
To exercise these rights, contact us at zenarthub@info.com
8. Data Retention
We retain personal data as long as necessary to fulfill business operations and legal obligations. If you request data deletion, we will remove your information unless retention is required by law.
9. Policy Updates
We reserve the right to modify this Privacy Policy. Changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of the revised policy.
10. Contact Information
For questions regarding this Privacy Policy, please contact us at: jeromeisla99@gmail.com
Return Policy
This Return & Refund Policy outlines the terms and conditions under which customers may return physical print products purchased from Zenart and request a refund. By making a purchase from our website, you agree to the following terms:
1. Return Eligibility
Customers may return eligible physical printed products within 24 days after the date your order arrives at the requested delivery address.
The returned item must be in its original condition, unused, undamaged, and in its original packaging.
Returns will not be accepted if the item shows signs of use, damage, or alterations caused by the customer.
Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.
2. Non-Returnable Items
Customized or personalized prints cannot be returned unless they arrive damaged or defective.
Any item that has been used, altered, or is not in its original condition will not be eligible for a refund or exchange.
3. Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of the refund.
If approved, the refund will be processed to the original payment method within 5-7 business days.
Shipping costs are non-refundable, except in cases where the return is due to our error.
4. Exchanges
Exchanges are only available for items that are damaged or defective upon arrival. If you need an exchange, please contact us at jeromeisla99@gmail.com within 7 days of receiving the item and provide photographic evidence of the issue.
5. Return Procedure
To initiate a return, please contact our customer support team at jeromeisla99@gmail.com with your order number, reason for return, and relevant photos if applicable. We will provide you with further return instructions.
For any questions or concerns regarding this policy, please contact our customer service team at jeromeisla99@gmail.com
Zenart reserves the right to amend this policy at any time without prior notice.
Shipping Policy
1. Order Processing & Dispatch
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2.Shipping Methods & Delivery Time
We offer standard and expedited shipping options within the UK:
Standard Shipping: Delivery within 3-5 business days.
Expedited Shipping: Delivery within 1-2 business days.
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
3.Shipping Fees
A flat shipping fee applies to all orders.
Free shipping is available for orders exceeding a specified amount. Please refer to our Shipping Information page for current rates and eligibility.
4.Order Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery status online.
5.International Shipping
Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.
6.Delays & Lost Shipments
We are not responsible for shipping delays caused by external factors such as carrier delays, weather conditions, or customs processing. If your order is significantly delayed or lost, please contact our customer service team for assistance.
7.Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please notify us within 48 hours of delivery. We will arrange for a replacement or refund as necessary.
For further assistance, please visit our Contact Us page.